Terms of Service.

Terms and Conditions for tuigsear (Whisky Tours and Private Tastings)

1. General Provisions 1.1. All bookings for whisky tours are subject to availability. We reserve the right to cancel or reschedule tours due to unforeseen circumstances, including but not limited to weather conditions, safety concerns, or operational issues. In such cases, customers will be offered an alternative date or a full refund.

1.2. We strive to provide a safe and enjoyable experience; however, participants must adhere to all safety instructions and guidelines provided during the tour. We are not responsible for any injuries, losses, or damages incurred as a result of failure to follow these instructions.

2. Health and Safety 2.1. It is the responsibility of the participant to inform us of any allergies, medical conditions, or disabilities that may affect their participation in the tour. We will make reasonable efforts to accommodate special needs, but we cannot guarantee that all requests will be fulfilled.

2.2. Participants are expected to act responsibly and in accordance with the laws and regulations of the tour location. Disruptive or unsafe behaviour may result in termination of the tour without refund.

2.3. Children on Tours: Guests bringing children (under 18) should note that some distilleries may restrict minors from certain areas, including tours and bar areas. It is the guest's responsibility to check these restrictions in advance. We are not liable if you cannot participate due to having underage children, nor will we supervise unattended children. Leaving them unattended is irresponsible and will not be tolerated.

3. Cruise Ship Passengers 3.1. If you are booking a tour while arriving from a cruise ship, we are proud to maintain an excellent track record of timely returns to the port. While we take every possible measure to ensure that you return to the ship in time for its departure, please be aware that certain factors beyond our control—such as road traffic collisions, adverse weather conditions, road closures, or other unforeseen events—could potentially affect our ability to meet the scheduled return time. Although we are committed to doing everything in our power to ensure a timely return, we cannot guarantee it due to these unpredictable circumstances.

In the rare event of a delay causing you to miss your ship, you will be responsible for arranging alternative travel, which may include meeting the cruise ship at the next port or securing other transportation to the next destination. Unfortunately, we cannot be held liable for missed departures or any additional travel arrangements that may be required. We understand the inconvenience this may cause and greatly appreciate your understanding in these exceptional situations.

4. Private Whisky Tastings 4.1. Private whisky tastings must be booked in advance and are subject to availability. The number of participants and specific requirements should be confirmed at the time of booking.

4.2. Changes or cancellations of private whisky tastings must be communicated to us at least 48 hours in advance. Failure to provide adequate notice may result in a cancellation fee or loss of deposit.

4.3. Private tastings are designed for the enjoyment of whisky and should be conducted in a responsible manner. We reserve the right to end a private tasting if participants engage in disruptive or unsafe behaviour.

5. Liability 5.1. We are not liable for any loss, damage, or expense incurred by participants as a result of any incident occurring during the tour or private tasting, including but not limited to personal injury, property damage, or financial loss.

5.2. By booking a tour or private tasting, participants agree to indemnify and hold harmless the tour operator, its employees, and agents from any claims, demands, or actions arising out of their participation in the experience.

6. Booking and Payment 6.1. Full payment is required at the time of booking to confirm your reservation for tours and private tastings. Refunds will be processed according to our cancellation policy, which is provided at the time of booking.

6.2. In the event of cancellation by the participant, the refund policy will apply as stated in the booking confirmation.

7. Changes and Cancellations 7.1. We reserve the right to modify or cancel tours due to unforeseen circumstances. In such cases, participants will be offered alternative arrangements or a full refund.

7.2. Participants who wish to cancel or reschedule their booking must notify us in writing at least 48 hours prior to the start date/time of the tour. Customers cannot cancel within 48 hours of the tour start time. Refunds or rescheduling options will be provided according to our cancellation policy.

8. Age Verification 8.1. The legal drinking age in the UK is 18 years. However, tuigsear adheres to a "Challenge 25" policy, in line with industry standards. As such, all individuals participating in our tours or tastings who appear to be under the age of 25 will be required to present valid identification. This measure is implemented to prevent underage drinking, ensure health and safety, and comply with legal requirements. Failure to provide appropriate ID will result in denial of participation in any alcohol-related activities.

9. Contact Information 9.1. For any questions or additional information, please contact us HERE.

By booking with us, you agree to these terms and conditions. We look forward to providing you with a memorable and enjoyable whisky tour or private tasting experience!